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~ Your Impeccable Customer Service Strategy: D2E BLOG ~



 

Sales/ Customer Service Training

Are you sick and tired of your front-line staff not knowing exactly how to provide a great experience for your clients and prospects?

Since 2006, leaders have come to Steve Dorfman for customer service strategies and to motivate, educate, engage, and develop fron-tline staff with interactive trainings and continuous development programs that result in:

  • "Employee-owned" remarkable experiences for customers and clients;
  • Consistent referral business, and;
  • Repeat customer loyalty
    ... All of which translates into a strengthened culture and increased profits

  •  

    Leadership Coaching

    Do you find yourself saying things like, "My people just aren't motivated." or "My people can't think for themselves?"

    As Eric Schmidt of Google says, "The one thing people are never good at, is seeing themselves as others see them. A coach really, really helps."


     

    Speaking

    Would you like to book Steve for your next event? Read more >>>







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    The Buzz

    "We asked Steve to spend one hour with a group of our new franchisees, and they came away with more business strategies and sales techniques in that one hour than we were able to teach them in an entire weeklong training session."
    Nick Friedman, President
    College Hunks Hauling Junk
    more > >
    "Steve made us all feel as though he was part of our business. His interaction with my staff created a mood that was filled with excitement and anticipation. Anyone who attends his seminars will walk away a better employee, manager and person. Steve's program will better your business immediately."
    John Linderman
    Director of Operations
    Greystone Grill
    more > >
    "[Your teachings] now influence my thinking in an extremely positive way, in all aspects of what I do and how I interact with people...I highly recommend your class to anyone who is interested in self-improvement in all walks of work and life."
    Alan Eden
    "Salesman of the Year"
    Rosenthal Acura
    more > >
    "It is refreshing to have a sales professional with a genuine humility, and not the typical "I know it all" attitude being thrown at me. I look forward to this growth opportunity!!"
    Barry Adams
    Browning Pools & Spas
    more > >
    "Steve's program opened up to me why to do the things he taught me, and this has allowed me to progress as a professional even now, after I have completed his program."
    Josh Bonnin
    more > >
    "I've been watching Steve Dorfman and he's a thought leader in the field of relationship marketing. He knows how to build a business and - just as importantly - can help you do the same. He's also a terrific presenter who will 'raise the roof' at your company's next convention. Steve produces results."
    Bob Burg, Coauthor of
    The Go-Giver and Author of Endless Referrals
    more > >
    "I never could have expected that raising my hand in the conference room that day would change my life. You are truly a blessing and an inspiration...I would recommend your program to anyone who wants the best out of life."
    Tamika Dews
    more > >
    "His instruction resulted in a number of tangible benefits - like higher average orders, increased reorder percentages and new training materials for our sales staff... But we also noticed several intangible benefits, like more positive interactions with clients, improved camaraderie amongst employees and better communication between management and the sales team."
    Adam Katzen, V.P.
    Nature City
    more > >
    "I wanted to let you know that you undoubtedly have the power to light up the whole room! Your presentation and hosting were both very engaging and fun!"
    Jen Wang, J.D.
    US/China Legal Documents Translation Counselor

    more > >

     

     
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    301-996-9147
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